Era Living

Returning Candidate?

Client Care Advisor

Client Care Advisor

Community 
Era Living - Home Office
Job Locations 
US-WA-Seattle
Category 
Marketing/Public Relations/Advertising
Type 
Full-Time

More information about this job

Overview

Era Living is seeking a full-time Client Care Advisor to become the newest member of our Sales team based out of our corporate office in downtown Seattle, WA.

 

Competitive Compensation, including bonus/incentive plan, and a Complete Benefits Package including

  • Company Sponsored Health Plan
  • 401k with Generous Employer Match
  • Vacation & Sick Leave
  • Leadership & Longevity Bonuses
  • The advantages of an environment that supports your development and recognizes your achievements!

Primary Responsibilities:

The Client Care Advisor is primarily responsible for advising and handling internet inquiries and referrals and overseeing the Live Chat feature on our website. This includes phone outreach to uncover needs, identify appropriate solutions, educate families on senior living options, and communicate effectively about Era Living’s brand and communities. It also includes coordinating with community sales teams to schedule tours, meeting or exceeding monthly conversion goals, fully managing inquiries from prospects, and being knowledgeable about all Era Living communities.

 

Knowledge, Skills, and Abilities:

  • Bachelor's Degree or a minimum 3 years of related experience, including sales, customer service, and/or community relations experience.
  • Able to communicate clearly and appropriately over the phone, email, chat, and in-person with residents, families, care-team members, staff, volunteers and visitors.
  • Excellent computer skills, including experience with Word, Excel and contact database; Microsoft Dynamics a plus.
  • 2+ years' Senior Living industry experience and call center/live chat experience a plus.
  • Ability to travel between communities within Greater Seattle Area.
  • Ability to pass DSHS and State background check, required.

About Era Living:

If you are passionate about improving the quality of life for older adults and exemplify a values based approach to your work, demonstrating integrity, credibility, consistency, strong team orientation, and outstanding communication, we welcome your application! Please visit our careers site, http://www.eraliving.com/about/careers/

 

Era Living has been voted Top 5 BEST Places to Work in 2014 & 2015 (King5 Best of Western Washington!).